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Contacts and support
• How to subscribe to the newsletter?
Enter your email at the bottom of the page and click "Subscribe". You will receive only current releases, discounts and announcements of new products.
• How to contact technical support?
Do you have a question or problem? Write to us at support@sneakerpro.eu or use the feedback form on the website.
• When is the support service open?
We are available on weekdays from 09:00 to 17:00 (CET). We try to respond within 24 hours.
• How do I unsubscribe from the newsletter?
There is an unsubscribe link in each email - click on it and you will no longer receive the newsletter.
Orders and changes
• How do I use my promo code?
Enter the promo code in the appropriate field when placing an order and click "Apply" to activate the discount.
• How do I change or cancel an order?
If your order has not yet been sent, please contact us by email as soon as possible. Once shipped, changes or cancellations are not guaranteed.
• Can I change my shipping address after my order has shipped?
If your order is already in transit, please contact the shipping company directly using the contact information on the tracking number.
• How do I cancel my order completely?
Please contact our customer service as soon as possible. If the order has not been shipped yet, we will cancel it.
• How do I update my payment information?
Log in to your account on the website and go to the "Payment settings" section.
• Can I change my order after confirmation?
Contact us as soon as possible - if we have time, we will make changes.
• What should I do if there are problems with payment?
Write to the support service - we will help you complete the purchase.
Shipping
• How long will it take to deliver my order?
Usually it takes 2 to 6 business days from the moment the parcel leaves our warehouse.
• How can I track my parcel?
After the order is shipped, you will receive an email with the tracking number tracking.
• Do you offer free shipping?
Yes, free shipping is available on all orders.
• Do you offer express shipping?
Yes, we do offer express shipping for an additional fee.
• What happens if I'm not home when the delivery is made?
The parcel will be delivered to the pick-up point or a re-delivery will be arranged.
• What if the parcel hasn't arrived?
Contact our customer service - we will help.
• What if the parcel has arrived at the wrong address?
Let us know as soon as possible.
• How do I choose a new delivery date?
Contact the shipping company directly.
• What if I haven't received the tracking number tracking?
Write to us - we will provide information.
Product information
• How do I know if the size will fit me?
Use our size guide on the product page.
• How do I check the availability of an item?
Availability information is displayed on the product page.
• Where can I find the characteristics and description of the product?
All information is on each product page.
• What is your privacy policy?
We protect your data according to the Privacy Policy.
• Where can I find your size guide?
On the product card or in the "Size chart" section.
Payment and purchase
• What payment methods do you accept?
We accept most credit/debit cards and PayPal.
• How do I use a promo code?
Enter the promo code when placing an order and click "Apply".
• Can I buy products in physical stores?
No, SneakerPro only works online.
• Do you offer a best price guarantee?
Yes, if you find the same product cheaper, we will match the price.
Miscellaneous
• What if I did not receive an order confirmation by email?
Check "Spam". If there is no letter, contact support.
• Is it possible to set a different delivery date?
Contact the shipping company directly.
• What is your pricing policy (Price Match)?
We compare the price with other stores if the conditions are met.
• How to apply for cooperation or sponsorship?
Write to support@sneakerpro.eu with a description of the offer.