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Frequently Asked Questions
Contacts and support
How to subscribe to the newsletter?
Enter your email at the bottom of the page and click "Subscribe". You will receive only current releases, discounts and announcements of new products.
How to contact technical support?
Do you have a question or problem? Write to us at support@sneakerpro.eu or use the feedback form on the website.
When is the support service open?
We are available on weekdays from 09:00 to 17:00 (CET). We try to respond within 24 hours.
How do I unsubscribe from the newsletter?
There is an unsubscribe link in each email - click on it and you will no longer receive the newsletter.
Orders and changes
How do I use my promo code?
Enter the promo code in the appropriate field when placing an order and click "Apply" to activate the discount.
How do I change or cancel an order?
If your order has not yet been sent, please contact us by email as soon as possible. Once shipped, changes or cancellations are not guaranteed.
Can I change my shipping address after my order has shipped?
If your order is already in transit, please contact the shipping company directly using the contact information on the tracking number.
How do I cancel my order completely?
Please contact our customer service as soon as possible. If the order has not been shipped yet, we will cancel it.
How do I update my payment information?
Log in to your account on the website and go to the "Payment settings" section.
Can I change my order after confirmation?
Contact us as soon as possible - if we have time, we will make changes.
What should I do if there are problems with payment?
Write to the support service - we will help you complete the purchase.
Shipping
How long will it take to deliver my order?
Usually it takes 2 to 6 business days from the moment the parcel leaves our warehouse.
How can I track my parcel?
After the order is shipped, you will receive an email with the tracking number tracking.
Do you offer free shipping?
Yes, free shipping is available on all orders.
Do you offer express shipping?
Yes, we do offer express shipping for an additional fee.
What happens if I'm not home when the delivery is made?
The parcel will be delivered to the pick-up point or a re-delivery will be arranged.
What if the parcel hasn't arrived?
Contact our customer service - we will help.
What if the parcel has arrived at the wrong address?
Let us know as soon as possible.
How do I choose a new delivery date?
Contact the shipping company directly.
What if I haven't received the tracking number tracking?
Write to us - we will provide information.
Product information
How do I know if the size will fit me?
Use our size guide on the product page.
How do I check the availability of an item?
Availability information is displayed on the product page.
Where can I find the characteristics and description of the product?
All information is on each product page.
What is your privacy policy?
We protect your data according to the Privacy Policy.
Where can I find your size guide?
On the product card or in the "Size chart" section.
Payment and purchase
What payment methods do you accept?
We accept most credit/debit cards and PayPal.
How do I use a promo code?
Enter the promo code when placing an order and click "Apply".
Can I buy products in physical stores?
No, SneakerPro only works online.
Do you offer a best price guarantee?
Yes, if you find the same product cheaper, we will match the price.
Miscellaneous
What if I did not receive an order confirmation by email?
Check "Spam". If there is no letter, contact support.
Is it possible to set a different delivery date?
Contact the shipping company directly.
What is your pricing policy (Price Match)?
We compare the price with other stores if the conditions are met.
How to apply for cooperation or sponsorship?
Write to support@sneakerpro.eu with a description of the offer.